Surgery Opening Hours
08.00 - 12.30 & 13.30 - 18.00 Monday - Friday
(The Surgery is closed 12.30 - 13.30)
Weekends & Bank Holidays - CLOSED
All our GPs & nurses will be offering a
limited number of appointments outside of core opening hours for
patients who work full time - please ask at reception for availability
with your registered GP.
Provision for the Disabled
There is ramp access
to the main surgery entrance and a specially adapted toilet. For patients who have difficulty with
stairs there is a lift available to take you to the first floor
What to do
when the surgery is closed or in an emergency
Outside surgery hours
a doctor is always "On Call" for urgent advice or treatment. Please
phone 01752 402150 for details on how to contact the emergency
provider. This service is provided by NHS 111 (Tel: 111), who have been commissioned by
NHS England. Please note that for
your safety all telephone calls are recorded.
to Register as a Patient
Please see a member of the Reception Team who will provide you with
registration forms & all necessary information. Proofs of Identity
& Address are required at the time of registration for all family
members, including all children. Should you wish to
register with a particular GP please contact the Practice Manager for
The surgery follows an appointment system which allows patients to
pre-book appointments. We offer check-ups for all new patients and for
health promotion, including smoking cessation.
In order to provide a
personal continuous service and develop a relationship the GPs operate
a personal list system. This means you will normally see the GP with whom you are registered, except in the cases of emergency
or GPs absence when you will see the Duty Doctor.
You are now able to
book routine appointments with your GP up to 6 weeks in advance.
Appointments are booked at 10 minute intervals. If urgent medical
attention is required on the day please contact the surgery at 8am for
an appointment slot that morning.
afternoon Duty Doctor surgery is for medical emergencies only
and not for patient convenience, i.e. working, out of area etc.
the right, if patients are found to be abusing this service, to
ask them to make a routine appointment with their own GP.
understanding of these appointments would be appreciated.
available: 09.00 - 12.00 and 14.00 - 17.20
Venepunctuist appointments: 08.15 - 12.00 Mon - Fri
(Limited Service) 13.40 - 16.30 Mon, Wed and Thurs
Please phone 01752
404743 during surgery hours to make an appointment.
us if you cannot keep your appointment so others can use it.
Failure to do so may result in you being asked to leave the
Should you wish for a
chaperone to be present for your consultation please let us know when
you make your appointment.
If you are too unwell to come to the surgery please phone 01752 404743
before 10.00. This will help the GPs plan his/her day and will
ensure you are seen / contacted by your own GP. Urgent visits will be taken by
the Duty Doctor.
For results, please phone 01752 404743 after 11.00.
We now offer telephone consultations during morning surgery for matters which can be
discussed with your GP rather than coming down for an appointment.
Should, during the course of your telephone consultation, your GP
decides they would prefer to see you they will make you an appointment
at the surgery for later in the morning. These telephone consultations
can be booked in advance in exactly the same manor as booking your
face to face appointment.
N.B: The afternoon Duty Doctor surgery is for medical emergencies only
and not for patient convinience, i.e. working, out of area etc. We
reserve the right, if patients are found to be abusing this service,
to ask them to mae a routine appointment with their own GP. Your
understanding of these appointments would be very much appreciated.
Please phone 404743 during surgery hours to
make an appointment. Should you wish for a chaperone to be present for
your consultation please let us know when you make your appointment.
Please advise us if you
cannot keep your appointment so others can use it. Failiure to do so
may result in you being asked to leave the practice.
Nurses appointments available: 0900-12.00 and
08.15-12.00 Mon - Fri
(limited service): 13.40-16.30 Mon, Wed &
Please use the printed counterfoil and place in the box at the surgery
or send in the post. Alternatively prescriptions can be ordered via
this website. Three working days are required following the
receipt of your request in writing. Please ensure you have sufficient
medication to last until you collect your prescription. Requests for
urgent prescriptions still require at least 12 hours notice. In the
interests of accuracy and safety we cannot accept telephone or fax
Either book a telephone consultation with your GP or alternatively
phone NHS111 on 111
The doctors and staff at the practice are interested to know what you
think about the services offered at the surgery.
If you have a
comment, complaint or suggestion please put it in writing to the
Practice Manager. We understand that sometimes people do not like
doing this, but we positively welcome your views as we want to offer
the best service we can.
You can be reassured
that all matters are dealt with in the strictest confidence.
PALS: The Patient Advice
& Liaison Service Devon & Plymouth
Need advice & help? Worried? Concerned? Have
a compliment or complaint?
PALS help to solve problems in the NHS
health & related social care services.
Opening hours: Mon -
Fri 9am -5pm.
Tel: 0300 123 1672 or 01392
Text: 07789 741099 for a call back
Patient Advice & Complaints Team
FREEPOST EX 184
Friends of Dean Cross Surgery
Friends of Dean Cross Surgery fund raise for new equipment for the
surgery. They can also provide voluntary transport to Dean Cross
Surgery for patients who experience difficulties attending if they
have not got their own transport and cannot use public transport.
Please request transport at reception when booking your appointment.
This cannot be provided on same day appointments.
Responsibilities of Patients
1. To be courteous to the staff at all times. We have a zero tolerance
policy to violent/abusive patients. You will be removed from the
surgery list if your behaviour is unacceptable.
2. To attend on time or give the practice adequate notice if you wish
to cancel. Lateness or non-attendance inconveniences other patients &
wastes appointment time. If you persist in not keeping you
appointments the practice may exercise its right to have you removed
from the surgery list. Patients who fail to keep their Early morning /
Evening appointments will be written to immediately and will not be
offered these appointments again.
3. To make every
effort to be seen in surgery - the best use of doctor/nurse time is
made this way - home visits should be medically justified & not
requested for social convenience.
4. To realise an
appointment is for one person only - when another member of the family
needs to be seen or discussed then another appointment should be made
& that persons notes will then be available.
5. Not to ask for
urgent appointments when no medical urgency exists.
6. If a patient
wishes to see their medical records please contact the practice
NHS England require that the net earnings of
doctors engaged in the practice is publicised, and the required
disclosure is shown below. However it should be noted that the
prescribed method for calculating earnings is potentially misleading
because it takes no account of how much time doctors spend working in
the practice, and should not be used to form any judgement about GP
earnings, nor to make any comparison with any other practice.
The average pay for
GPs working in Dean Cross Surgery in the last financial year was
£67,382 before tax and National Insurance.
This is for 3 full
time GPs and 4 part time GPs who worked in the practice for more than
This is bounded by the A38 to the
Norther, by the coast to the South, by the Laira Estuary to the West
and Yealmpton to the East. If you move out of this area you will need
to register at the surgery in the location you are living.
Below is a map of the area the surgery