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Home - General Information

General Information
 
  On this page...  
    - Surgery Opening Hours
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Access
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What to do when the surgery is closed in an emergency
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How to Register as a Patient
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Appointments
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Home Visits
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Results of Investigations
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Telephone Consultations
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Repeat Prescriptions

- Telephone Advice
- Comments, Complaints & Suggestions
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Friends of Dean Cross Surgery

- Rights & Responsibilities of Patients
- Practice Area
 

Surgery Opening Hours

08.00 - 12.30 & 13.30 - 18.00 Monday - Friday
(The Surgery is closed 12.30 - 13.30)
Weekends & Bank Holidays - CLOSED

All our GPs & nurses will be offering a limited number of appointments outside of core opening hours for patients who work full time - please ask at reception for availability with your registered GP.

Provision for the Disabled

There is ramp access to the main surgery entrance and a specially adapted toilet. For patients who have difficulty with stairs there is a lift available to take you to the first floor consulting rooms.

What to do when the surgery is closed or in an emergency

Outside surgery hours a doctor is always "On Call" for urgent advice or treatment. Please phone 01752 402150 for details on how to contact the emergency provider. This service is provided by NHS 111 (Tel: 111), who have been commissioned by NHS England. Please note that for your safety all telephone calls are recorded.

How to Register as a Patient
Please see a member of the Reception Team who will provide you with registration forms & all necessary information. Proofs of Identity & Address are required at the time of registration for all family members, including all children. Should you wish to register with a particular GP please contact the Practice Manager for further information.

Appointments
The surgery follows an appointment system which allows patients to pre-book appointments. We offer check-ups for all new patients and for health promotion, including smoking cessation.

In order to provide a personal continuous service and develop a relationship the GPs operate a personal list system. This means you will normally see the GP with whom you are registered, except in the cases of emergency or GPs absence when you will see the Duty Doctor.

You are now able to book routine appointments with your GP up to 6 weeks in advance. Appointments are booked at 10 minute intervals. If urgent medical attention is required on the day please contact the surgery at 8am for an appointment slot that morning.

N.B. The afternoon Duty Doctor surgery is for medical emergencies only and not for patient convenience, i.e. working, out of area etc.

We reserve the right, if patients are found to be abusing this service, to ask them to make a routine appointment with their own GP.

Your understanding of these appointments would be appreciated.

Nurses appointments available:  09.00 - 12.00 and 14.00 - 17.20
  Venepunctuist appointments:  08.15 - 12.00 Mon - Fri
                  (Limited Service)   13.40 - 16.30 Mon, Wed and Thurs

Please phone 01752 404743 during surgery hours to make an appointment.  

Please advise us if you cannot keep your appointment so others can use it. Failure to do so may result in you being asked to leave the practice.

Should you wish for a chaperone to be present for your consultation please let us know when you make your appointment.

Home Visits
If you are too unwell to come to the surgery please phone 01752 404743 before 10.00. This will help the GPs plan his/her day and will ensure you are seen / contacted by your own GP. Urgent visits will be taken by the Duty Doctor.

Results of Investigations
For results, please phone 01752 404743 after 11.00.

Telephone Consultations
We now offer telephone consultations during morning surgery for matters which can be discussed with your GP rather than coming down for an appointment. Should, during the course of your telephone consultation, your GP decides they would prefer to see you they will make you an appointment at the surgery for later in the morning. These telephone consultations can be booked in advance in exactly the same manor as booking your face to face appointment.

N.B: The afternoon Duty Doctor surgery is for medical emergencies only and not for patient convinience, i.e. working, out of area etc. We reserve the right, if patients are found to be abusing this service, to ask them to mae a routine appointment with their own GP. Your understanding of these appointments would be very much appreciated.

Please phone 404743 during surgery hours to make an appointment. Should you wish for a chaperone to be present for your consultation please let us know when you make your appointment.

Please advise us if you cannot keep your appointment so others can use it. Failiure to do so may result in you being asked to leave the practice.

Nurses appointments available: 0900-12.00 and 14.00-1720
Venepuncturitst appointments: 08.15-12.00 Mon - Fri
                     (limited service): 13.40-16.30 Mon, Wed & Thurs

Repeat Prescriptions
Please use the printed counterfoil and place in the box at the surgery or send in the post. Alternatively prescriptions can be ordered via this website. Three working days are required following the receipt of your request in writing. Please ensure you have sufficient medication to last until you collect your prescription. Requests for urgent prescriptions still require at least 12 hours notice. In the interests of accuracy and safety we cannot accept telephone or fax requests.
 

Telephone Advice
Either book a telephone consultation with your GP or alternatively phone NHS111  on 111

Comments, Complaints & Suggestions
The doctors and staff at the practice are interested to know what you think about the services offered at the surgery.

If you have a comment, complaint or suggestion please put it in writing to the Practice Manager. We understand that sometimes people do not like doing this, but we positively welcome your views as we want to offer the best service we can.

You can be reassured that all matters are dealt with in the strictest confidence.


PALS: The Patient Advice & Liaison Service Devon & Plymouth
Need advice & help? Worried? Concerned? Have a compliment or complaint?


PALS help to solve problems in the NHS health & related social care services.


Opening hours: Mon - Fri 9am -5pm.

Tel: 0300 123 1672 or 01392 267665

Text: 07789 741099 for a call back

Email: pals.devon@nhs.net or complaints.devon@nhs.net

Write to:
Patient Advice & Complaints Team
FREEPOST EX 184
County Hall
Topsham Road
Exeter
EX2 4QL

Friends of Dean Cross Surgery
Friends of Dean Cross Surgery fund raise for new equipment for the surgery. They can also provide voluntary transport to Dean Cross Surgery for patients who experience difficulties attending if they have not got their own transport and cannot use public transport. Please request transport at reception when booking your appointment. This cannot be provided on same day appointments.

Rights & Responsibilities of Patients
1. To be courteous to the staff at all times. We have a zero tolerance policy to violent/abusive patients. You will be removed from the surgery list if your behaviour is unacceptable.

2. To attend on time or give the practice adequate notice if you wish to cancel. Lateness or non-attendance inconveniences other patients & wastes appointment time. If you persist in not keeping you appointments the practice may exercise its right to have you removed from the surgery list. Patients who fail to keep their Early morning / Evening appointments will be written to immediately and will not be offered these appointments again.

3. To make every effort to be seen in surgery - the best use of doctor/nurse time is made this way - home visits should be medically justified & not requested for social convenience.

4. To realise an appointment is for one person only - when another member of the family needs to be seen or discussed then another appointment should be made & that persons notes will then be available.

5. Not to ask for urgent appointments when no medical urgency exists.

6. If a patient wishes to see their medical records please contact the practice manager.

GP Earnings
NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below. However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

The average pay for GPs working in Dean Cross Surgery in the last financial year was 67,382 before tax and National Insurance.

This is for 3 full time GPs and 4 part time GPs who worked in the practice for more than six months.

Practice Area
This is bounded by the A38 to the Norther, by the coast to the South, by the Laira Estuary to the West and Yealmpton to the East. If you move out of this area you will need to register at the surgery in the location you are living.

Below is a map of the area the surgery covers.


 

 
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