Terms & Conditions of Use
Terms & Conditions of Service
You, the Patient understands that any feature of the website is used at your own risk.
Dean Cross Surgery cannot accept liability for any failed requests.
If you decide to request prescriptions or use any other
service that may arise on this website, you will have to enter
information about yourself that will be sent to us across the
internet. This information will not be encrypted and is as
safe as normal e-mail. We cannot guarantee that this
information will not be seen by others.
Is the system secure?
No, the system is not secure, your details are only run
through our servers though and do not go elsewhere. If the
online system is used enough to warrant investing in a secure
server, we will do so, we just have to trial the system first.
The system is basically as secure as normal e-mail.
Will my details be passed on to anyone else?
No, your details are safe with us. We will only use your
details to validate who is requesting prescriptions, or to
get in contact with you if there is a problem with the
How does it work?
The system is simple. You input your requirements into the
Order Form, the requirements are then sent to an e-mail inbox
set up specifically for prescription requests and then we
issue the prescriptions on a daily basis Monday - Friday.
Can I still pick up my prescription from the chemist?
Yes, the system is no different to ordering your prescriptions
in another way. As long as you select where you want to pick
up your prescription from the drop down box on the request
form, everything will be the same as if you were putting your
repeats slip in the request box in the surgery.
Is it fail safe?
We have tested the system as much as we can, and so far have
had no problems, apart from a delay in the NHS mail server,
which is beyond our control. We cannot guarantee that your
request will reach us, which is why we send out an automated
message to tell you that your mail has been delivered.
However, the automated message does not mean that your request
is being seen to. If you don't receive an automated message
back within 24 hours, please re-submit your request.
How long will my prescription take?
Your prescription should be ready in 2 working days.
However, please bear in mind that our receptionists
and doctors are very busy. If you use the prescription
request feature of this website, it would be easier
all round if you left at least 3 days for us to
get your repeat prescription ready for you.